Update
We have a few updates we’d like to share with you.
Production
We are happy to inform you that production has been completed! Our factory is now prepping all of the packaging for shipment, and will be shipping everything to us ASAP. We anticipate that the goods will be in transit within the next week. The shipment will be sent via air freight, which typically takes about 7-10 days for final delivery, including customs clearance, local CFS processing etc..
Once everything arrives, we will still need to individually program, test, package and box up each item for shipment. While this doesn’t take very long for each instrument, it will take time for us to get through all of the orders. Therefore, we expect to be shipping the first orders out in the next 2-3 weeks.
Please be patient as we work through processing all of the orders!
Shipping
We need your help! It’s been awhile since we received your shipping information. To ensure we deliver to your current address, we’d like you to verify your shipping information with us.
Within the next few days, we will be converting
Folktek.com over to our new platform, which we will use to process the shipments for your orders. Once the new website is live, we will send you an address confirmation request email. The email will contain a button that will link to our checkout process on our new website. Once on our new site, you can update or verify your order contents, shipping information, and contact info. Once you click Submit, it will create an order on our new website, which we will use to process and ship your product. This order will be a duplicate of your original Folktek order, including shipping, so there will be no additional cost associated with this process. We will send you an order confirmation email once you submit your address/order. (*If your order won’t submit/complete, make sure to include your phone number, which is required.).
We will also send you a follow-up shipping confirmation email once your order has been fulfilled and is on its way to you.
**International Customers (outside the USA)**
VAT taxes were not collected when your order was placed. Therefore, you will still need to pay VAT and/or customs duties for the import value of your order. We ship via UPS Expedited for most international shipments. UPS will handle payment of VAT on your behalf. However, once your package is in transit, UPS will contact you to invoice you and collect the VAT prior to delivery, which you can pay online or over the phone. This ensures a seamless customs clearance process with little to no wait time. Please check with your local customs agency to get an estimate on the expected VAT charges.
Priority
We will be processing orders in the ORIGINAL order they were received. This also applies to those who ordered Gardens or Alter modules. Submitting your address info early will not speed up the process or get you in the front of the line.
Timing
We will be converting the Folktek website in the next few days.
We will be sending out address confirmation request emails on Wednesday, March 8.
If you don’t receive the address confirmation request email, please check your spam/junk folder. The email will be from
customercare@folktek.com. If you still can’t find it, please let us know and we’ll respond with a custom link.
Thank you again for your continued patience. If, for some unbelievable reason, there is another delay, we’ll be sure to let you know. Otherwise, we’ll be sure to post pictures once everything arrives!
Cheers!
The Folktek Team
www.folktek.com
